A: Since this rug comes with a vacuum packaging bag, it's normal to see the fibers on the rug is not fluffy enough and there will be some creases. Please lay it flat for 3 days and wait patiently for its recovery. Please do not worry about this situation.
A: Vacuum it with a low-powered handheld hoover. We suggest you vacuum or wipe it. When cleaning is required, please hand wash and air-dry to make rug fluffy. After the rug is air-dried, it's better if you fluff it. Not machine washable.
A: No, it has creases and the rug fibers don't look fluffy. As these rugs are vacuum packed, they need to be put flat for a week to recover to their original thickness, we are very sorry to bring you some inconvenience.
Based on 892 reviews
Absolutely love this rug! It's incredibly soft and fluffy. The cream white color looks amazing in my living room. Yes, it took a few days to fully fluff up after unpacking, but it was totally worth the wait. Super cozy and the quality is excellent!
Great purchase! The 160x230cm size is perfect for my living room. The brown color is exactly as shown in the pictures. It's very thick and plush. My kids love playing on it. Highly recommend for families!
The tie dye pink color is gorgeous! So unique and vibrant. The carpet is extremely soft and adds so much warmth to my bedroom. Easy to clean with a vacuum. Perfect size for beside my bed (80x160cm). Love it!
Best rug I've ever purchased! The black color is stunning and doesn't show any dirt. The thickness is amazing - filling sponge plus the long fur makes it so comfortable to walk on. Great value for the price. Will definitely order another one!